Refund policy

RETURNS & EXCHANGES

Returns on scented goods are not allowed at this time. Because of the nature of my products, a scent sampler is available that is intended to prepare you for your purchase and ensure you will be happy with a chosen scent. In the event that an item arrives damaged or broken, please reach out at bailey@shopbaileybee.com within 48 hours of receiving your package. I am happy to work with you to resolve any issue that was outside of your control.

Any packages sent back to Shop Bailey Bee, without direct contact from me stating to return the item(s), will not be accepted and the package will be returned to sender. 

For non-scented returns, please reach out to coordinate a return. A pre-paid shipping label will be provided to you and the label's cost will be deducted from the refunded amount.

A NOTE ON VARIATIONS

All products are made by hand and while quality control is of the utmost priority, variations are to be expected and are often welcomed. Tessa tortoise and Charlotte dalmatian vessels are handblown and may reflect an organic shape or markings. Coconut wax is soft and beautiful, but susceptible to slight melting during transit. This does not affect the candle's performance and will solidify at room temperature after a short time. No acceptable variation will affect the integrity of a sold product and all products are inspected closely before shipment.